Return Policy

We accept returns within 30 days of purchase, provided the research compound remains untampered and meets all of the following conditions:

• Seal must be intact and packaging completely unopened.
• Product has not been reconstituted or altered in any way.
• Inspection: All returns are subject to inspection upon receipt.
• Refund amount: Refunds apply only to the amount paid for the peptide(s); original shipping fees are non-refundable.
• Processing time: Approved refunds are issued within 2 business days of receiving the returned product.

To initiate a return, please contact us with your order number and the reason for your return. We reserve the right to decline refunds for any product that does not meet the conditions above.

Shipping Policy

• Processing Time: Orders are typically fulfilled within 24–36 hours (allow up to 36–48 hours from confirmed payment, excluding weekends and holidays). Our goal is to ship parcels out before 2:00 PM the business day after your order is placed.
• Shipping Rate & Coverage: We offer a $7.98 flat-rate shipping fee via USPS. We currently ship within the United States only.
• Transit Times: Standard USPS delivery takes 2–7 business days (typically 3–5 days) depending on your distance from Indiana. Please allow up to 10 business days (excluding holidays) for carrier transit before reporting a delay.
• Tracking: You will receive real-time tracking updates via email or SMS once your order ships.

Delivery Issues & SecureSign

• “Delivered” Notifications: Occasionally, USPS scans a parcel as “Delivered” when it is loaded onto the final delivery vehicle rather than at your doorstep. If your tracking shows delivered, please allow 24–72 hours for the package to arrive.
• SecureSign Protection: We offer SecureSign at checkout for verified hand-to-hand delivery. If you opt out of SecureSign, you assume responsibility for lost or stolen packages once marked delivered by the carrier.
• Missing Parcels: If your package does not arrive within the expected timeframe, contact us immediately. We work directly with USPS to investigate missing mail and determine replacement eligibility.

Dispute Resolution

Please contact us directly to resolve any order or delivery issue before involving a credit card issuer or third-party payment processor. Failure to communicate or respond to our resolution attempts may result in your account being flagged and restricted from future purchases. All products, shipments, and customer communications are thoroughly photographed and documented.